What are the 4 pillars of Mumbai Dabbawala?
What are the 4 pillars of Mumbai Dabbawala?
The 4 pillers of Mumbai Dabbawala are as follows:
1- Customer Focus:
Dabbawala is totally focused on delivering food to customer on time. To meet this objective, he takes all measures that are necessary.
2- Action orientation:
Dabbawala is action driven. He is not dependent on any process of standard operating process (SOP). He takes quicks decisions in case of any issues in logistics.
3- Trust:
There is high level of trust between Dabbawala and the customers. Some Dabbawalas are of fourth generations. They have been serving the same customer families for generations.
4- Culture:
The religious believes of Dabbawalas are focused on serving food and treating people as God and based on concept that best service to a person is serving food.
