Mumbai Dabbawala error rate
Mumbai Dabbawala error rate
As per studies by management organizations, Dabbawala operate beyond 6 sigma quality standards. A 6-sigma level is 3.4 defects per million opportunities. This translates to near-perfect quality with 99.99966% accuracy. However, in reality, the error rate is even less than this and as good as zero. Dabbawalas jokingly say ” Error is Horror!”
