What are the 4 pillars of Mumbai Dabbawala?

What are the 4 pillars of Mumbai Dabbawala?

The 4 pillers of Mumbai Dabbawala are as follows:

1- Customer Focus:
Dabbawala is totally focused on delivering food to customer on time. To meet this objective, he takes all measures that are necessary.

2- Action orientation:
Dabbawala is action driven. He is not dependent on any process of standard operating process (SOP). He takes quicks decisions in case of any issues in logistics.

3- Trust:
There is high level of trust between Dabbawala and the customers. Some Dabbawalas are of fourth generations. They have been serving the same customer families for generations.

4- Culture:
The religious believes of Dabbawalas are focused on serving food and treating people as God and based on concept that best service to a person is serving food.

About the Author

dabbawala
dabbawala.net

Comments are closed.