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Mr. Sandeep Murlidhar Dumbare
(Dabbawala)
Director & CMO, Dabbawala Enterprises Private Limited
Director & CMO, Dabbawala Welfare Council
Joint Secretary, Dabbawala Charity
Mr. Sandeep Murlidhar Dumbare joined as Dabbawala as his close relatives were already working as the Dabbawala. He is the fourth generation Dabbawala. Lack of suitable and respectful employment opportunities was the key reason for working as the Dabbawala. When he saw the benefits of the corporate way of working for the empowerment of the Dabbawala community, he became part of all Dabbawala group of organizations. He still does extremely hard work of delivering tiffin boxes almost the whole days. He has very limited formal education. His key responsibility is to provide strategic guidance to the marketing initiatives of the Dabbawala group of organizations.
“After working for around 30 years as Dabbawala, I can claim with utmost confidence that the smile on the face of the customer is the most valuable certificate for a company. The customer must at the center of everything that a company does.”